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Herbalist + Keyholder

The primary responsibility of a keyholder is to open the shop, lead the floor, and encourage sales by exemplifying Wild Roots Apothecary core values of education, helpfulness, generosity of spirit, and inclusivity. The keyholder works tocreate a warm + welcoming shop experience for customersby seeking out interactions, sharing product stories, knowledge and actively assisting through tastings to provide exceptional customer service. The keyholder functions as the acting manager and floor lead at the beginning or end of a shift when a manager is not present.

The ideal candidate is an outgoing, charismatic, and intuitive person who genuinely enjoys working with people as an agent of customer service. A successful key holder will be flexible, positive and eager to learn.

The key responsibilities for this position are as follows:

Customer Service

  • Helps to create a warm, upbeat and inclusive vibe in the shop
  • Has a strong understanding of and belief in the customer service values of Wild Roots Apothecary and always shows a positive attitude when executing them
  • Shows charitable assumption + kindness for all customers
  • Ensures every customer is/are greeted, chatted with and cared for as they come into the shop
  • Prioritizes customer engagement over all other shop tasks
  • Diligently follows up with customers verbally beyond the initial greeting
  • Proactively finds solutions for customer requests
  • Always leads customer interactions rather than waiting for the customer to engage
  • Answers customer questions with thoughtful responses and avoids one-word answers
  • Anticipates customer needs and addresses them proactively

 Product Knowledge + Storytelling

  • Maintains extensive knowledge of all of the products we carry 
  • Makes an effort to share product stories with customers as a tool to encourage sales
  • Actively attempts to find answers to product inquiries on your own using available resources
  • Personalizes customer interactions by sharing thoughtful product stories and exemplary knowledge beyond the basics
  • Uses customer questions as an opportunity to share compelling product information

Procedures + Operations

  • Maintains the knowledge and confidence to troubleshoot, handle tricky customer service issues, and delegate to shop associates while acting as the lead team member on the floor.
  • Actively maintains the visual standard of the store (ie. restocking, remerchandising, and cleaning)
  • Can process returns, store credit, and gift cards without assistance
  • Constantly restocks the floor throughout the day and maintains organization of backstock
  • Excels at keeping the register clean and clear

Requirements and Position Details

  • Part-time position (20-30 hrs/week) with hopes of full time employment - at least weekend and holidays
  • Flexible availability + commitment to working evenings, weekends and holidays a must
  • Experience in customer service required
  • Would consider themselves a community herbalist with experience and magic a plus!
  • Pay commensurate with experience 

 Send cover letter and resume to 

Applications accepted until April 17th, 2022

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